Leadership: How Much Difference Does a Small Difference Make?

Two thousand years ago the Jews were searching for and anticipating the Savior who would lead them to the Promised Land. And while the messiah was found for much of the religious world, the search for leaders in the secular world continues unabated.

The world seems perennially in need of and in search of great leaders. We  in America are no different. We seem eager to grow leaders  as if they were corn on a farm. Every newborn child is a candidate. Plant the leadership seed, provide a nourishing, educational environment, and voila!, you’ve got another leader.

The idea of growing up to be a great leader starts the first time our parents see us and can swear they hear Hail to the Chief playing as background music in the delivery room. Our education to become leaders seems to start right after we are old enough to go potty by ourselves and does not end till we are too old to go potty by ourselves. In between, our lives are relentlessly bombarded with teachings of what leaders ought to be. There is no escape. Whether we are at home, school, church, boy/girl scouts and even at work, we are besieged and implored to learn to be a leader.

Our society is so obsessed with leaders that we could spend the rest of our lives reading all that has been written about leadership and not even scratch the surface. (Of course, a glance at the news of the day makes it obvious that few business executives or politicians are reading any of the information available on leadership.)

And, how many times can people tell us that in order to be a leader we have to have vision, trustworthiness, courage, dedication and enthusiasm? Well, my belief, honed from decades of experience and observation in the business world, is that it takes more than having our brains injected with the concepts and traits of leadership to identify and develop real leaders.


The business world is filled with thousands of individuals working hard to be effective leaders. And, that is good, but hard work is not enough to distinguish oneself as a truly outstanding leader. My thesis is that if you want to rise above the rest and achieve truly unique levels of success, it is not enough to simply follow the rules and lead like everyone else. You need to be different; you need to do more than other individuals in positions of leadership.

Think about the world of professional golf. There are literally thousands of professional golfers who have, for most of their lives, been schooled in the rules and techniques of golf. Professional golfers spend untold hours honing their skills and learning their game.

The reality is that among those who make a living as a professional golfer there is a razor thin difference in the knowledge of the game and skills at striking the ball. And yet, despite only the slightest differences in experience and talent, certain golfers consistently rise above the rest to achieve remarkable success.

Through August of 2009, the player ranked number one in scoring average per each round of a tournament averaged 68.18 strokes. The player ranked number 100 in scoring average took 70.80 shots. That is barely one-half shot difference per round. This ever-so-slight, half-shot difference in scoring translated into five victories and $7,688,163 in earnings for the player ranked number one in scoring compared to no victories and $464,401 in earnings for the player ranked number 100. Clearly it is not physical ability that separates these two golfers, but something else that makes the difference between a good and great golfer.

The world of leadership and success in business is much the same as the world of professional golf. There are thousands upon thousands of men and women who have the education, opportunity, experience and ethics to be successful leaders. And, many of them do so. And yet some seem to do more and emerge from the pack. As in professional golf, it may be only a slight difference between those who are good leaders and those who become great leaders, but that difference makes all the difference in the world.

My belief is that it is possible for all of us to take what we have learned regarding leadership and then take it one step further. Doing so enables us to break out of the crowd to become exceptionally effective and successful leaders.
While we have learned all the rules and traits of leadership, what has not been taught is how to achieve the “slight difference” that goes beyond the basics of leadership. Of course, the reason for this is because society speaks with forked-tongue. Society says it wants great leaders and yet teaches everyone to lead the same way as everyone else. Difference is discouraged.

Here is what I mean.

Being a leader means doing the right things that are required to be done. Being a real leader means being different by doing the right things that are not required to be done.

Exceptional leadership is the process of social influence in which one person can use simple techniques that enlist the aid and support of others in the accomplishment of goals for the benefit of all. Real leadership is simply doing more than what should be done and doing what can be done. There is nothing complicated and secret about being an exceptional leader. Real leadership has been a secret, because it is not taught, often discouraged and rarely practiced.

Being a real leader – which means being willing to be different – will enable you to be more successful and lead a richer, more satisfying career than you ever thought imaginable.

It is no coincidence that companies that operate under the aegis of leadership that is clearly and consistently above the accepted norm perform better than those that don’t. It does not mean that competing companies are managed by Bob MacDonald on Leadershipleaders who are weak, but only that those who rise above the accepted leadership levels are able to outperform on every business level, whether in the basement mailroom or the CEO’s big corner office. And it does not take much to do that.

You may not fully believe in that the payoff for slightly better leadership will be significant, but just like scoring only one-half shot better in a round of golf creates a significant difference in results, the evidence is everywhere in the business community that leaders who seek to go beyond the norm do make a difference. Real leaders operate in a constant, consistent, respectful, parallel and open manner. They are willing to share the success of the organization with those who helped achieve it. Traditional leadership tactics do not require that they do this, but they do it anyway.

And the Moral of the Story …

The real path to successful and effective leadership is to seek to fill the gap between learning what others have learned and doing what others do not understand to do. This approach will allow you to stand out from the pack and always shoot at least one-half shot better than the rest.

The Secret to Business Success? Become a Trust Builder

The presence of trust makes any effort possible. The absence of trust corrodes any relationship until nothing is possible.

Trust is the most underrated aspect of a business relationship. The presence of trust makes any effort possible. The absence of trust corrodes any relationship until nothing is possible. This is true whether we are agents dealing with clients, marketing organizations working with agents, or companies interacting with employees and distribution systems.

Trust in a business relationship is different than trust in a marriage or the trust we place in a pilot when we board an airline. I would even differentiate the concept of business trust from the idea of ethics. Not that trust can be built without being ethical, but in the context here, trust has a different nuance. Trust in a business relationship is about many things, but mostly it is about being consistent with those with whom we deal.

Whether they are a client, producer, or employee, the secret to building business trust is to be consistent. Be the same today as you were yesterday and will be tomorrow. Trust is built when others can count on what we say as being what we do.

It does not engender much trust in an organization when management is famous for saying one thing and then doing another. Unfortunately, some companies do not put a high level of importance on establishing trust with employees or the distribution system because they don’t believe it to be necessary. It’s an attitude of, “Why do we need trust when we have power?” This way of thinking misses the point.

Trust can be like a “get out of jail free” card, to be played when needed. A client may not fully understand a recommendation an agent makes, but if trust is present in the relationship, then the “trust card” can be used to make the client know that the sale is in their best interest. When a company has built a high level of trust with employees or agents and needs to make a change, it is more likely that employees and agents will accept it, even if they don’t understand the reason, because past experience tells them it is OK to follow – even blindly.


Conversely, without trust any venture will suffer in unimagined ways. Lack of trust breeds suspicion. Those who don’t know who to trust in an organization trust no one. Productivity suffers. Employee morale implodes. Turnover is high, and the ability to attract qualified replacements is restricted. When trust in an organization is lost, the employees or agents tend to adapt a self-preservating attitude that turns their efforts and interests from an organizational focus to a purely personal focus. Trust me, failure is not far behind.

We need to keep reminding ourselves that if we lose the trust of others, be they clients, agents, or employees, no matter what the objective is, it is unlikely others will follow. Attempting to lead without simultaneously building trust from constituent followers is the prescription for a difficult time.

The first step to building trust in business relationships is to recognize that it is a process, not a procedure. Trust cannot be mandated. True deep-seated trust does not come overnight, it comes over time.

It cannot be stressed enough that trust is engendered through openness, integrity, clarity of expression, and constancy. It’s a product of saying what you’re going to do and then doing it, without changing course. There is no faster way to lose trust than to take actions that signal you are not concerned about the best interests of your clients, agents, or employees.

Never discount the value of trust. The presence of trust can be a powerful force that enables individuals and organizations to accomplish great things. The absence of trust eats away at the very soul of an organization and paralyzes all effort.

For those who seek to achieve success as an agent, marketing group, or even insurance company, the process starts by understanding and respecting the value of trust. And you do this by becoming a dedicated trust builder.

Leadership and Management Lessons in Life

Achieving success in any business career is predicated upon developing effective techniques of leadership and management. So it is no wonder that so much time, energy and money is expended on learning the secrets to effective leadership and management.

It has been said that making money expounding on leadership and management by writing books, consulting and developing curriculum for teaching has become a “cottage industry.” Wrong! It has become a “plantation industry!” And, for the most part, it’s been a cotton pickin’ waste!

From my perspective – and what I have discovered – is that the best way to learn the skills of leadership and management is not by reading business books (except, of course, the ones I have written), hiring consultants or going to business school. The best way to learn the effective techniques of leadership and management is by understanding history and observing how these skills (or failings) are applied in real life. It is not that one should not read books to learn – it is just that reading business books is not the best way to learn about business.

The way to learn leadership and management skills is to observe how they are used and abused in real life. Not only is such an approach the best way to learn, it is the fastest and least expensive way.

Here is an example of what I mean.

Just a year ago  the media was full of stories about the resignation of Adm. Dennis Blair (right) as the Director of National Intelligence (DNI). The DNI job was created by Congress after the 911 attacks with the objective of trying to consolidate and coordinate all the intelligence gathered by some 11 different intelligence agencies into one coherent, actionable picture. The concept was logical and needed, because the collection of intelligence had become totally siloed within each bureaucratic intelligence agency and there was no way to effectively “connect the dots.”

And yet, the DNI effort has been a total failure with a passing parade of leaders. Admiral Blair is the third consecutive director to leave the office collared with the stigma of failure. Are we to assume that Admiral Blair and the three previous directors were poor leaders and ineffective managers or is there maybe a problem with the job itself? What can we learn from this real life experience that could help us become better leaders or managers?

There is a simple “teaching experience” here that can help all of us learn to

be more effective as a leader or manager. The Associated Press reported at that time that all three previous leaders said the same thing about their experience and head of DNI, including John Negroponte, left, DNI head #2.  And that is that the job has “all the responsibility and none of the authority,” to do the job.

So what do we learn here?

Well, there are a few things. One, never accept a job that has a lot of responsibility without making sure that you have the clear authority to complete the job. You are going to find in business – especially those with a bureaucratic culture – that the style of many managers is to release all of the responsibility for a job and none of the authority to complete the job. This allows the bureaucratic manager to always duck blame for failure and pass it on to others.

In our DNI example, the directors were given the responsibility to coordinate the entire intelligence efforts of our government into one cohesive stream of information, without the authority to do so. Is it any wonder they failed?

One might wonder why these intelligent, experienced and previously successful individuals would be willing to take on a job that was pre-designed for failure. The answer, of course, is ego. John “Mike” McConnell, DNI puppet #1, and the rest were blinded by their egos and believed they could do a job that, quite simply, couldn’t  be done. If they had stood back and objectively recognized the dazzling weaknesses of the DNI job, they should have demanded the authority as well as the responsibility or refuse to take it. This is another lesson for all of us to learn.

On the other side of the coin, we will be more effective leaders and managers if, when we assign someone a task, we make sure that we pass along the authority as well as the responsibility for a job. And, that we are willing to assign the credit for a job well done. Only by doing so can we become true leaders.


There is a lesson in bureaucracy here as well. The failed heads of DNI were given responsibility over a group of highly entrenched bureaucracies. They failed to take into account that the number on priority of a bureaucratic group is protecting their turf. The last thing a bureaucracy will do is share what they know. That is because they fear that if they do, they will lose power or their reason for existence. Giving the Director of National Intelligence responsibility over the Central Intelligence Agency, the National Security Agency and a myriad of other intelligence gathering bureaucracies with no authority over those agencies was no more than a facade.

In simple terms, if you are going to be given the job as “general manager” of a baseball team, but the owner of the team maintains the sole authority to make all player decisions, then you real job description should be “scapegoat.”

The only way the DNI job could ever work would be if the director is given the authority for funding and managing the bureaucracy of intelligence gathering. Neither of which was given. And, don’t hold your breath for this to happen. In all likelihood the next DNI will look and act more like the bureaucrats he is supposed to supervise. And all that will do is create a new bureaucracy which will result in giving the intelligence information even more layers to pass through.

Observing this “circle-jerk” is a great way to learn what not to do if we want to be an effective leader and manager.

And the Moral of the Story …

The most effective way to learn to be a strong leader and manager is to be a keen observer of how others lead and manage – or fail to lead and manage. This is not the theory of management books or the classroom, but the reality of life.

By doing so, we can speed up our learning curve and lead so much more effectively.